Do I need to be present when the cleaning is done?
This is up to you. For your convenience we can securely maintain a key to your home or office. These keys will be carefully provided to cleaning teams on the day of the cleaning and immediately returned to be stored in a safe location.
How much will it cost?
Because every house and workplace is different, we provide free over the phone or in-home consultations. Your investment amount is based on many factors such as the size of your place and number of residents, the presence of pet hair, etc. Our standardized method for determining your costs ensures our rates remain consistent. The cost of our first cleaning of your home or office will be estimated in a price range and subsequent cleanings will be completed for a flat fee.
How many people will be cleaning my home?
We are able to offer our high quality services at affordable prices thanks to our highly efficient cleaning process. A team of individuals will clean your home or office, each tasked with a specific cleaning duty. This allows us to work as quickly and thoroughly as possible, which saves us time and you money.
What should I do with my pets while the house is being cleaned?
We are able to do our best work when pets are not in the areas of your house that we are cleaning. If possible, please keep your pets in another area for the duration of the cleaning.
Can I reschedule an appointment?
If you need to reschedule an appointment, just call us prior to cleaning day. Cancellations made within 24 hours will be rescheduled at no cost, however those made later than that may be subject to a cancellation fee.
Are your cleaning services guaranteed?
We are so confident that our standards will match yours that we can offer guaranteed service. If you feel that we haven’t met your expectations, just give us a call with in 24 hours and we will return to re-clean the problem area free of charge.
Do I need to provide equipment or cleaning supplies?
No you don’t, Best Maids team will arrive at your home or workplace with the necessary equipment and supplies to get the job done right.
What payment methods are accepted?
Best Maids accepts cash, checks and all major credit cards. Payments are due at the time of service.
Is your staff trustworthy?
Thanks to our fair wages and generous bonus program, Best Maids has a reputation for hiring the best employees in the industry. Each member of cleaning staff is subject to a rigorous screening process before they are offered a job. We take great care to hire the men and women who deserve the trust you place in us while we are in your home.